FAQ
Questions, answered
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Getting started
Who is MindGuide AI for?
Anyone in Nigeria who wants private, professional support for their mental health. We built MindGuide AI with women in mind, because so many carry heavy loads quietly, but everyone is welcome.
How do I start?
Create an account, answer a few short questions about how you’re feeling, and take the 2-minute wellbeing assessment. You’ll see therapists who specialise in what you’re going through, then choose a plan and book a time.
Do I need to download an app?
No. MindGuide AI works in your web browser on a phone, tablet or computer. Allow your camera and microphone when your session starts.
What does the AI assessment do?
It asks seven short questions based on standard screening scales, then gives you a plain-language summary and suggests therapists who fit. It is not a diagnosis. Your therapist talks through your needs with you.
Sessions
Who are the therapists?
Licensed mental health professionals: clinical and counselling psychologists, psychotherapists and counsellors. Our team checks every therapist’s licence and qualifications before they can see patients.
Can I choose a video or voice session?
Yes. Choose video to see your therapist face to face, or voice if you prefer, or if your internet is slow. Voice uses far less data.
Can I cancel or reschedule?
Yes, from your sessions page, up to 24 hours before a confirmed session. You’ll get email and SMS reminders before every session.
Can I message my therapist between sessions?
Private messaging is included from the Standard plan. Premium and Family plans can also call their therapist by voice or video outside booked sessions.
Privacy and safety
Is it really private?
Yes. Calls connect directly between you and your therapist and are encrypted. Your registration details and assessment are only shared with a therapist if you allow it, and you can stop sharing at any time.
Who can see my information?
Only you, and the therapists you choose to share with. Our admin team can see account and payment records to run the service, and they must use two-step sign-in to protect that access.
Is MindGuide AI for emergencies?
No. If you are in danger or thinking about harming yourself, call 112 or go to the nearest hospital immediately.
Plans and payments
How much does it cost?
Plans start at ₦10,000 a month for 2 sessions. Standard is ₦20,000 for 4 sessions, Premium is ₦30,000 for 8, and Family is ₦50,000 for 12 sessions shared across your household.
How do I pay?
Securely with Paystack, by card, bank transfer or USSD. We never see or store your card details.
Can I cancel my plan?
Yes, anytime from your Subscription page. You keep your plan until the end of the month you paid for, and it won’t renew.
What happens if I use all my sessions?
You can upgrade your plan at any time to get more sessions that month. Unused sessions don’t roll over.
In an emergency, don’t wait. If you are in danger or thinking about harming yourself, call 112 or go to the nearest hospital now.
You don’t have to carry it alone.
Create your free account, take the 2-minute assessment and see therapists matched to what you’re going through.